Before Mad Paws Pet Sitters are approved, they must undergo a Pet Sitting 101 Course scoring 100% on the Final Quiz. They are then required to submit their application to our Customer Service team, who then reviews their application, approving or declining as appropriate.
We also use automatic verification methods, namely email confirmation, SMS verification and Facebook verification. Listings of insufficient quality are also removed from the site.
Once a pet sitter has looked after a pet, the pet owner can leave a review, which is also an indication of the sitter’s quality as well.
Even more important is the Meet & Greet held with the Pet Sitter before you approve the booking. The purpose of the Meet & Greet is for pets and people to get to know one another. Ask any questions that are on your mind during this meeting. If you are not sure whether you feel that the sitter is trustworthy, we recommend that you contact somebody else.
Every day people have great experiences with Mad Paws but the most important thing is that you yourself feel good about the concept.
If you have any further enquiries please submit a ticket here.