Sitters and Owners are now able to cancel paid bookings via the Booking details page, this will generate a request for our Customer Service team to action. These changes will allow you to:
- Save time by submitting the request yourself.
- Expedite the refund turnaround time.
- See the fees and cancellation policy before you decide to cancel.
Make a more informed decision before cancelling
With the fee structure and policy conditions laid out clearly, you now have complete transparency over the policy conditions before committing to the cancellation.
Owners can view a breakdown of fees and best understand the refund amount to expect. Also included is an ETA of when to expect the refund to hit your account!
Read below and watch the videos to see how to cancel a paid booking. You can also cancel on behalf of the Owner if needed.
Step 1. Booking Details
At the bottom of a paid booking, you will now see a Cancel Booking button
Step 2. Complete Cancellation Reason
You will need to select the reason and briefly describe why you are cancelling.
Step 3. Review and Request
An estimated refund breakdown will be displayed here. If the cancellation request occurs within the Sitters cancellation policy you may only get a partial refund.
Our Customer Service team will complete this request and the Owner should expect to get their refund within 7 days (if applicable).
Looking to cancel a paid booking that hasn't started yet? You can now cancel paid bookings from within the platform! Just open the booking and scroll down to the cancel button to begin. Click here to get started.