Getting Started 12

• What is Mad Paws?
• How does Mad Paws verify their Pet Sitters?
• Why use Mad Paws? Is it reliable and safe?

See all 12 articles

Emergencies, Insurance and Tax 4

• Help, there's an emergency!
• What does the Mad Paws Insurance cover?
• What happens if a pet runs away when in the Pet Sitter's care?

See all 4 articles

Pet Owner FAQ'S 14

• What services does Mad Paws offer?
• I've found a Pet Sitter for my pet, can I meet them before paying for the booking?
• Can I earn Qantas Frequent Flyer Points with Mad Paws?

See all 14 articles

Payments and Pricing 5

• What fees are the Pet Owners charged?
• How do I pay for my booking?
• Can I cancel after I’ve paid?

See all 5 articles

Pet Sitter FAQ's 15

• How do I sign up to be a Mad Paws Pet Sitter and is it free?
• How do I know if this pet will be a good fit in my home?
• How can I make sure my Pet Sitter profile is purrrfect?

See all 15 articles

Payments and Pricing 6

• What fees are Pet Sitters charged?
• What prices should I charge for my services?
• Can I receive payment for a booking in cash?

See all 6 articles

Calendar Settings 5

• How do I set myself as available or unavailable on the Mad Paws Calendar?
• How do I add Peak Pricing or a Holiday Surcharge on selected days?
• How do I update my Mad Paws Calendar to show that I'm not available for a particular service?

See all 5 articles

Tech Updates 3

• We’re Launching a new Knowledge Centre and Support Tools for Our Pet Sitters and Customers!
• What's New at Mad Paws! - 23 December 2016
• New Mad Paws Calendar Feature!