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Knowledge base
General
Getting Started
- What is Mad Paws?
- How does Mad Paws verify their Pet Sitters?
- Why use Mad Paws? Is it reliable and safe?
- How does Mad Paws work?
- What is Mad Paws' cancellation and refund policy?
Emergencies, Insurance and Tax
- Help, there's an emergency!
- What does the Mad Paws Insurance cover?
- What happens if a pet runs away when in the Pet Sitter's care?
- Will I need to pay taxes for my services and do I need an ABN?
- How does Mad Paws help me resolve any issues I have with a booking?
Pet Owner Information
Pet Owner FAQ'S
- What services does Mad Paws offer?
- Is Mad Paws right for my pet?
- I've found a Pet Sitter for my pet, can I meet them before paying for the booking?
- How do I Confirm the End of Stay?
- Can I earn Qantas Frequent Flyer Points with Mad Paws?
Payments and Pricing
Repeat Weekly Bookings
- What are Repeat Weekly Bookings?
- How do I make a Repeat Weekly Booking?
- What if my Pet Sitter isn’t offering Repeat Weekly Bookings and is wanting to sign up for it?
- How do I distinguish ‘Repeat Weekly Bookings’ to standard one-off bookings?
- How do I pay for recurring bookings?
Pet Sitter Information
Pet Sitter FAQ's
- What is a Meet and Greet?
- How do I sign up to be a Mad Paws Pet Sitter and is it free?
- How can I make sure my Pet Sitter profile is purrrfect?
- How do I know if this pet will be a good fit in my home?
- How do I improve my position in Mad Paws search results and promote my Pet Sitting profile?
Payments and Pricing
- What prices should I charge for my services?
- What fees or commission are Pet Sitters charged?
- Can I receive payment for a booking in cash?
- How do I get paid for a booking?
- How do I change my Services and Rates?
Calendar Settings
- How do I set myself as available or unavailable on the Mad Paws Calendar?
- How do I add Peak Pricing or a Holiday Surcharge on selected days?
- How do I update my Mad Paws Calendar to show that I'm not available for a particular service?
- How do I change my profile availability in my calendar?
- How do I reduce the number of pets I can take in for selected days?
Repeat Weekly Bookings
- What are Repeat Weekly Bookings?
- How do I offer Repeat Weekly Bookings?
- How would I be able tell Repeat Weekly Bookings apart from standard one-off bookings?
- Am I able to make changes to the Repeat Weekly Booking?
- What happens when I approve a Repeat Weekly Booking Request?
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