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What is Mad Paws?
How does Mad Paws verify their Pet Sitters?
Why use Mad Paws? Is it reliable and safe?
How does Mad Paws work?
What is Mad Paws' Feedback Policy?
See all 12 articles
Emergencies, Insurance and Tax
Help, there's an emergency!
What does the Mad Paws Insurance cover?
What happens if a pet runs away when in the Pet Sitter's care?
Will I need to pay taxes for my services?
Pet Owner Information
Pet Owner FAQ'S
What services does Mad Paws offer?
I've found a Pet Sitter for my pet, can I meet them before paying for the booking?
Can I earn Qantas Frequent Flyer Points with Mad Paws?
After a booking can I give feedback to my Pet Sitter?
How do I cancel my booking?
See all 14 articles
Payments and Pricing
What fees are the Pet Owners charged?
How do I pay for my booking?
Can I cancel after I’ve paid?
Can I negotiate the price of my booking?
Can I pay a Pet Sitter in cash?
Pet Sitter Information
Pet Sitter FAQ's
How do I sign up to be a Mad Paws Pet Sitter and is it free?
How do I know if this pet will be a good fit in my home?
How can I make sure my Pet Sitter profile is purrrfect?
How do I improve my position in Mad Paws search results and promote my Pet Sitting profile?
How long does it usually take for Mad Paws to review and approve my profile?
See all 15 articles
Payments and Pricing
What fees are Pet Sitters charged?
What prices should I charge for my services?
Can I receive payment for a booking in cash?
How do I get paid for a booking?
How do I change my pricing?
See all 6 articles
How do I set myself as available or unavailable on the Mad Paws Calendar?
How do I add Peak Pricing or a Holiday Surcharge on selected days?
How do I update my Mad Paws Calendar to show that I'm not available for a particular service?
How do I change my pet service availability in my calendar?
How do I reduce the number of pets I can take in for selected days?
Tips and Tricks
We’re Launching a new Knowledge Centre and Support Tools for Our Pet Sitters and Customers!
What's New at Mad Paws! - 23 December 2016
New Mad Paws Calendar Feature!