After the end of the booking the Pet Owner will be prompted to 'Confirm the end of stay'. Once they have done this you will be able to redeem your payment. If for some reason a Pet Owner doesn't confirm the end of stay it will be automatically confirmed after 7 days. 

To redeem your payment you will need to follow these steps: 

1. Log into your Mad Paws account and go to your Dashboard; 

2. In your Dashboard you will see your balance, under your balance there is a "Request Payment " button, click on this, 

3. To request your payment you will need to redeem your stored balance;

2. If you are doing this for the first time you will be prompted to enter your preferred payment details (either your bank details or PayPal account);

3. Mad Paws will then process your redeem request and make a payment to you. 

4. You will receive an email once the payment has been made to you. 

Once your Redeem Request has been submitted it can take up to 5 business days for you to receive your payment, depending on the bank you are with. If you have any enquiries regarding payments please contact us at