At Mad Paws, the safety of our pet owners, pet sitters and pets is of the utmost importance. We want our pet sitters to be able to provide a fun, and safe service, but not have to foot the bill for an insurance premium to helping out their local community members! This is why we, at Mad Paws, have organised and arranged a Public Liability insurance policy which provides Insurance for all pet sitting services booked in through the Mad Paws website. 

The insurance policy applies for all services booked through This includes:

  • Boarding (Pet Sitting or Pet Hosting);
  • House Visits;
  • Pet Day Care;
  • Dog Training;
  • Dog Walking;
  • Cat Care;
  • Bathing;
  • Grooming;
  • Transportation.

Mad Paws offers free Public Liability insurance (not to be confused with the usual illness cover that most pet owners already have for their pets). Public liability covers any damage or injury to a third party or their property which is due to negligence of the pet sitter whilst the pet is under the pet sitter’s care. 

Please note: that there is a $350 excess for any Insurance case, and this is payable by the Pet Sitter. This also means that the value of the claim must exceed $350 for it to be lodged. For full details on our Insurance cover, click here.

How do I submit an Insurance claim?

If you believe that any incident is covered, you must provide us with:

  • Written notice of the incident to no later than seven (7) days after the end date of the relevant Booking,
  • All documentation available to you (e.g. invoices and veterinary notes from the initial veterinary examination),
  • A full description of the events leading up to the Incident, 

For property damage we have a specific Damage guideline in place.  To read about our Damage guideline, click here. In addition, we also have a helpful article which explains what to do in case of emergencies: Help, there's an emergency!