Submit a ticket My Tickets
Welcome
Login  Sign up

What is the Cancellation Policy for Repeat Weekly Bookings?

All Repeat Weekly Bookings are covered under the Flexible Policy - a full refund will only be available if the Pet Owners cancels the Booking before 12pm AEST, one day prior to the Dog Walk is set to begin. If this cut-off time has passed, our system will charge the Pet Owner 50% of the full amount for the relevant Dog Walk. 

Should you wish to cancel one of your Repeat Weekly Bookings, please contact service@madpaws.com.au to inquire into a refund.

If you’re a Pet Sitter, please also refer to the following FAQ.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.