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What is the Cancellation and Refund Policy for Repeat Weekly Bookings?

If the Pet Owner Cancels a paid Dog Walk, House Visit or Day Care session:

Flexible Policy - a full refund will only be available if the Booking is canceled before 12 pm AEST, one day prior to the service is set to begin. If this cut-off time has passed, the Pet Owner will be charged 50% of the full amount for the relevant Pet Service. Should this occur, please contact service@madpaws.com.au to inquire into a refund. Find out more about the Repeat Weekly Cancellation Policy 

Please note: The Booking Fee is non-refundable when a booking is cancelled by the owner. In this scenario, if the pet sitter is owed the cancellation fee (50% of the Pet Service fee, minus Our Service Fee) this will then be deposited into the pet sitter's balance.  


If the Sitter Cancels a paid service:

If a Sitter cancels a paid booking, the full amount paid will be refunded to the Owner, and we will do our best to help the Pet Owner find a replacement Sitter. Depending on the circumstances surrounding the cancellation we may flag the Pet Sitter's profile.


If you wish to cancel a booking after paying, please email service@madpaws.com.au. This will allow us to assess whether we can process the cancellation and relevant refund. 


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