If the Pet Owner Cancels a paid Dog Walk:
Flexible Policy - a full refund will only be available if the Booking is cancelled before 12pm AEST, one day prior to the Dog Walk is set to begin. If this cut-off time has passed, the Pet Owner will be charged 50% of the full amount for the relevant Dog Walk. Should this occur, please contact firstname.lastname@example.org to inquire into a refund. Find out more about the Repeat Weekly Cancellation Policy
Please note: The Booking Fee is non-refundable when a booking is cancelled by the owner. In this scenario, if the pet sitter is owed the cancellation fee (50% of the Pet Service fee, minus Our Service Fee) this will then be deposited into the pet sitter's balance.
If the Dog Walker Cancels a paid Dog Walk:
If a Dog Walker cancels a paid booking, we will be refunding the full amount paid, to the Owner, and we will do our best to help the Pet Owner find a replacement Dog Walker. Depending on the circumstances surrounding the cancellation we may flag the Pet Sitter's profile.
If you wish to cancel a booking after paying, please email email@example.com. This will allow us to assess whether we can process the cancellation and relevant refund.