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Response Time - What is it & how it can help me?

This is the average amount of time you take to respond to an enquiry that a customer has sent to you. We group them so they are easy to understand. 


Note: This is an average - so if you generally reply within the hour but one or two of them have gone a few hours, it can affect your time significantly.


Tip: Make sure you have your notifications active for the Mad Paws App and active on your Desktop browser.


This not only looks better for you (as it is visible to the owner on the search page) but also provides a better experience for the Pet Owner


Where Can I see mine?


You can view this on your profile, it will be displayed near your profile picture. It is also displayed on the search results page on your profile tile.


On a fortnightly basis (Starting March 2020) we will send you an email which contains a dashboard of all your statistics.


How is it Calculated?


This is an Average. It looks at the amount of times you have taken to respond back to a customer. 


Tip: Our best Pet Sitters generally have the time of "Within the hour" or "Within a few hours"

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