Pet Sitter FAQ's

FAQ's relating to Pet Sitters on Mad Paws

How do I know if this pet will be a good fit in my home?
If you are unsure how the pet will be, we highly recommend that you organise a Meet & Greet with the pet and the pet owner. This is the smartest and saf...
Thu, 2 Feb, 2017 at 9:14 AM
How do I improve my position in Mad Paws search results?
Mad Paws is a pet sitting platform which is now home to thousands of pet sitters across Australia. We've built out our search algorithms to help mak...
Tue, 31 Jan, 2017 at 5:05 PM
How long does it usually take for Mad Paws to review and approve my profile?
Once you have completed your pet sitting profile and have uploaded both your Online Training Course and a copy of your ID, we will review and approve your p...
Fri, 3 Feb, 2017 at 2:45 PM
How do I change my pet service availability?
Come and take a look at our new Mad Paws Calendar feature! Updating your Calendar To update your calendar, log into your account and go to...
Tue, 7 Feb, 2017 at 6:06 PM
Should I request a review from pet owners?
You should definitely encourage reviews as it's a great way to engage and bring in some more pet owners. These reviews are shown on your public profi...
Fri, 21 Jul, 2017 at 3:47 PM
Can I remove or respond to a review?
Generally speaking reviews cannot be removed or changed. In rare extreme occasions if a pet sitter finds a good enough and suitable reason to dispute a revi...
Tue, 31 Jan, 2017 at 5:19 PM
I need to cancel a booking, what do I do?
If the booking hasn't been paid for, you can still cancel the booking from your Booking details page. However if the booking has already been paid for,...
Mon, 29 Jan, 2018 at 2:16 PM
How do I remove my services?
If you want to remove your services, please send an email to and the customer success team will delete your Mad Paws profile for you. 
Fri, 3 Feb, 2017 at 2:18 PM
What do I do if a pet runs away during a booking?
In case a pet runs away whilst in your care, you should always follow the steps below:  Inform the pet owner and/or their emergency contact about wha...
Fri, 3 Feb, 2017 at 2:23 PM
How can I promote my Mad Paws Profile in my local area?
We know our Pet Sitters are always looking for ways to improve and boost their service. This is why we have created a flyer for all of our Mad Paws Pet S...
Fri, 3 Feb, 2017 at 2:25 PM