Pet Sitter FAQ's

FAQ's relating to Pet Sitters on Mad Paws

How do I sign up to be a Mad Paws Pet Sitter and is it free?
Signing up and creating your Mad Paws Pet Sitting profile is extremely easy and absolutely free.  To become a Pet Sitter on Mad Paws you will need to sign u...
Sat, 3 Mar, 2018 at 4:32 PM
How do I know if this pet will be a good fit in my home?
If you are unsure how the pet will be, we highly recommend that you organise a Meet & Greet with the pet and the pet owner. This is the smartest and saf...
Mon, 9 Apr, 2018 at 10:49 AM
How do I improve my position in Mad Paws search results and promote my Pet Sitting profile?
Mad Paws is a pet sitting platform which is now home to over 8,000 Pet Sitters across Australia. We've built out our search algorithms to help make s...
Mon, 5 Mar, 2018 at 10:34 AM
How long does it usually take for Mad Paws to review and approve my profile?
Once you have completed your pet sitting profile and have uploaded both your Online Training Course and a copy of your ID, we will review and approve your p...
Sat, 3 Mar, 2018 at 4:41 PM
Can I remove or respond to a review?
Generally speaking reviews cannot be removed or changed. In rare extreme occasions if a Pet Sitter finds a good enough and suitable reason to dispute a revi...
Sat, 3 Mar, 2018 at 4:48 PM
I need to cancel a booking, what do I do?
If the booking hasn't been paid for, you can still cancel the booking from your Booking details page. However if the booking has already been paid for,...
Sat, 3 Mar, 2018 at 4:49 PM
How do I remove my services?
If you want to remove your services, please send an email to service@madpaws.com.au and the customer success team will delete your Mad Paws profile for you. 
Fri, 3 Feb, 2017 at 2:18 PM
How do I view my current bookings?
Updating your Calendar To update your calendar, log into your account and go to your Mad Paws Calendar here. Or, you can go to your dashboard and select...
Sat, 3 Mar, 2018 at 4:58 PM
How do I change my Services and Rates?
Changing Services and Rates 1. To change your Services and Rates, simply go into your account here, or click your profile icon at the top right hand cor...
Tue, 7 Feb, 2017 at 4:08 PM
Is there an age requirement to sign up as a Pet Sitter?
Yes there is! Unfortunately we do not allow any Pet Sitters who are under 18 to have their own account. However, if you are under 18 and you are able to hav...
Sat, 3 Mar, 2018 at 5:19 PM