Pet Owner FAQ'S

What services does Mad Paws offer?
Unlike traditional pet minding services such as kennels and veterinary clinics, we offer a wide and unique range of services that aim to engage and ...
Sat, 3 Mar, 2018 at 3:59 PM
I've found a Pet Sitter for my pet, can I meet them before paying for the booking?
We are so glad you have found a Pet Sitter that you'd like to look after your fur baby! At Mad Paws we know how hard it is to leave your pet in the...
Sat, 3 Mar, 2018 at 2:41 PM
Can I earn Qantas Frequent Flyer Points with Mad Paws?
Who can earn Qantas Points? All Pet Owners who have a Qantas Frequent Flyer membership number will be able to earn Qantas Points. Frequent flyer members...
Sat, 3 Mar, 2018 at 2:29 PM
After a booking can I give feedback to my Pet Sitter?
You certainly can give feedback, and we encourage it! Our extensive feedback system is very important to other Pet Owners, Pet Sitters' and to Mad Pa...
Sat, 3 Mar, 2018 at 4:03 PM
How do I cancel my booking?
If you have not yet paid for your booking you can cancel the booking very easily. All you need to do is go into your booking request and click on the cance...
Sat, 3 Mar, 2018 at 2:44 PM
What type of pets does Mad Paws accept?
All pets are accepted at Mad Paws, as long as there is a Pet Sitter who can cater for your pet – then they can stay! Unlike dogs and cats, some animals are ...
Sat, 3 Mar, 2018 at 2:46 PM
Is Mad Paws right for my pet?
At Mad Paws we know that each of your special little buddies are unique in their own significant and quirky way. Because of this we have an extensive range ...
Sat, 3 Mar, 2018 at 4:04 PM
Where do I find a Sitter's contact information?
Keeping in accordance with our Privacy Policy, Mad Paws does not display the Sitter’s contact information publicly. To get in contact with the Pet Sitter...
Sat, 3 Mar, 2018 at 4:06 PM
What does the Pet Sitter's rate cover?
Rates vary due to the unique and varied services that our Pet Sitters provide. Pet Sitters set their own prices for all of the services they offer, howev...
Sat, 3 Mar, 2018 at 4:07 PM
How do I find a Pet Sitter for my pet?
Mad Paws is your #1 go-to online pet sitting community in Australia, where Pet Owners can find trusted Pet Sitter's near their homes. With more than 8...
Sat, 3 Mar, 2018 at 4:10 PM