Pet Owner FAQ'S

Is Mad Paws right for my pet?
At Mad Paws we know that each of your special little buddies are unique in their own significant and quirky way. Because of this we have an extensive range ...
Fri, 27 Jan, 2017 at 2:54 PM
After a booking can I give feedback to my Pet Sitter?
You certainly can give feedback, and we encourage it! Our extensive feedback system is very important to other pet owners, pet sitters' and to Mad P...
Fri, 27 Jan, 2017 at 3:06 PM
What services does Mad Paws offer?
Unlike traditional pet minding services such as kennels and veterinary clinics, we offer a wide and unique range of services that aim to engage a...
Fri, 27 Jan, 2017 at 3:09 PM
How do I cancel my booking?
If you have not yet paid for your booking you can cancel the booking very easily. All you need to do is go into your booking request and click on the canc...
Fri, 27 Jan, 2017 at 3:12 PM
What type of pets does Mad Paws accept?
All pets are accepted at Mad Paws! As long as there is a pet sitter who can cater for your pet – then they can stay! Please note that only cats and dogs are...
Fri, 27 Jan, 2017 at 3:19 PM
Where do I find a Sitter's contact information?
Keeping in accordance with our Privacy Policy, Mad Paws does not display the sitter’s contact information publicly. To get in contact with the pet sitte...
Fri, 27 Jan, 2017 at 3:28 PM
What does the pet sitter's rate cover?
Rates vary due to the unique and varied services that our pet sitters provide. Pet sitters set their own prices for all of the services they offer, howe...
Fri, 21 Jul, 2017 at 3:23 PM
How do I find a pet sitter for my pet?
Mad Paws is your #1 go-to online pet sitting community in Australia, where pet owners can find trusted pet sitters near their homes. With more than 6,000 ...
Thu, 2 Feb, 2017 at 9:16 AM
How do I change the dates of my booking?
Depending on the stage of you booking, you can still modify the dates of the booking request. If you have not yet paid for your booking, you can still mod...
Fri, 27 Jan, 2017 at 4:26 PM
What if the pet sitter doesn't reply?
Feel free to send the pet sitter a reminder message! If the pet sitter does not answer, don't worry as we have many other trusted pet sitters on Mad Pa...
Fri, 27 Jan, 2017 at 4:31 PM